Snapdeal.com — Snapdeal Cheating

Snapdeal Cheating This is regarding the compliant[protected]product return) request, the sent product is not same as described in the page. I returned the product and got a confirmation that the refund has been initiated but still now the refund of amount and the courier reimbursement doesn't happened, i called customer care several times but i get the same answer every time that we have forwarded the request to the concerned team and wait. Now I need a simple written answer, whether you are able to refund to or not?, based on that i will proceed for further actions. Regards, Ragav