[Resolved]  Snapdeal.com — snapdeal.com cancels discounted orders with silly reasons and asks customer to re-place the order at increased price.

Address:

Pune, Maharashtra

snapdeal.com cancels discounted orders with silly reasons and asks customer to re-place the order at increased price. silly reason is "address not found" where as delivery person din't even called to me to find address. Additionally I have received more than 5 products on my address. I placed Order # [protected] for Bajaj MX6 Steam Iron on 12th Oct 2014 which was committed to be delivered on 22nd Oct 2014. Even after multiple calls to Snapdeal customer care, I have not received the product yet. I have also raised complaint number 11010024 on 27th Oct. for the same. however on 3rd Nov I have received order cancellation. I have been following up for this since 3 weeks with Snapdeal and finally decided to take help form this forum. After detailed inquiry of my order, I came to know that it was returned to dealer by courier person with a silly reason "address not found". I call this reason silly as there was no phone call to me from delivery person to get hint about the address and most important thing is that I have previously received more than 5 products at this address (which is very easy to find). Snapdeal also mentioned that multiple deliveries were attempted (for complaint #[protected] however It is hard to believe that no phone call was made to me even for asking once. More-over when I raised a request couple of days ago over call to cancel the return (which was not initiated by me) and re-place the order by clearly saying I don't want my money back, I want the product, Snapdeal representatives forwarded this request and said that it will be re-placed ad you will get it within 4-5 days. Today when I called, Snapdeal representative told that the order had been cancelled and I should pace a new order with additional payment of Rs. 300. Was It my mistake that I bought this product with discount? Was It my mistake that delivery boy din't find my address? I have even launched a complain for delivery boy's fake answer, Don't know what happened to that) Was It my mistake that even after snapdeal representative saying "your order will be re-placed" the order was never re-placed? Can I get my product at same price I bought it for (Rs 990)?