[Resolved]  Snapdeal.com — Snapdeal did not return damaged micromax canvas pulse 4g e451 16gb grey

Address:	Bangalore, Karnataka, 560038
Website:	snapdeal.com

Dear sir/madam,

I bought one "micromax canvas pulse 4g e451 16gb grey" mobile (Order id: [protected]) from snap deal that got delivered on[protected]. Same day i raised a return/replacement request (Reference no:[protected] as the product was damaged. As per the process snapdeal had sent a person (Mobile# [protected]) to collect the product after verifying it. But, he did not provide any receipt/document mentioning what are the items/accessories he has collected. Later i got a call from snap deal saying that "the item can not be return as"ear phone is missing". But, in the mail they just mentioned quality check failed.

I called the customer care and asked"why are you blaming customer?". They do not have any evidence as no receipt/document provided to the customer. Also, i asked them to take a complain against the person but they rejected. They are not ready to listen at all.

On 01-jul-2017 i wrote a mail to [protected]@snapdeal.com and got no response. Later on 04-jul-2017 i wrote a mail to [protected]@snapdeal.com and got a reference number for this query is 42793018 and mentioned within 24 hrs they will reply. Also, i mentioned the same person who took the product came from delivery again. He has given a written statement that ear phone was there when he collected the product. However, they did not reply even after so many times did follow ups.

Please note, snapdeal does not have proper check balance or rule for collecting product. I mean at least customer should be given a check list that what they are collecting from customer. But, later they are blaming customer.

Finally, i seek your help for getting the justice at the earliest possible.

It would be great if you could take necessary action to refund my money.

Thanking you in advance for your support and co-operation.

Please let me know if you need further information.

Thanks,
Manisha
Mobile: [protected]

1.
2. Later you are blaming the customer and rejecting return request.
3. On what basis you say it is customer mistake?
4. The person who collected the product he could have done something. What action can you take against that person.