[Resolved] Snapdeal.com — Snapdeal fraud

shipra shukla

from Nagpur, Maharashtra

Address:	473112
Website:	www.snapdeal.com

This is regarding order id[protected]. i have received a different pair of shoes of (an unknown company)instead of what i ordered(sparx shoes) and when i returned the product they rejected my request. They have not talked me once and just rejected my request. When i asked reason several times then they said quality of the product has been spoiled and sending the product back to me. I received the shoes back o[censored]nknown company and when i checked then i found that the quality is same what i returned. snapdeal is making excuses because they are not ready to accept that they have sent me wrong
shoes instead of sparx shoes in the box of sparx shoes. The shoes looked cheaper and color was pink and black which i complained earlier as well.
i contacted 5-6 times to customer care and 15-20 times on fb messenger.Whenever i get the call from customer care they say now request has been close from their side and they will not do anything as company policy says.
This is fraud with customer.They have cheated me and sold their waste product at the cost of branded shoes.Now i am seeking justice.
i am very disappointed with the company behaved with me. please help me otherwise it will happen to others also.

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Sep 26, 2017

Complaint marked as Resolved

Company provided me refund after 2 months of fight

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2016

Snapdeal.com Customer Care's response Dear Shipra Shukla,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Nov 26, 2016

Updated by shipra shukla I received mail today that you have closed my return request and unable to help me.This is not expected. I have replied on [protected]@snapdeal.com. You cannot do this with me.
You have sent me the wrong product instead of sparx blue shoes and I have already sent you images also. I returned the same product which I received and you can see in image shoes is neither dirty or used. Then why are you not taking the product back? Why should I bear your mistake? I want my money back or original product. These shoes are not genuine and I will not accept this cheap quality product.