[Resolved] Snapdeal.com — Snapdeal has blocked my account and refund pending

Vinay Sachdeva

from Nawanshahr, Punjab

Address:	Ludhiana, Punjab, 141001
Website:	www.snapdeal.com

I got an email from Snapdeal today.

After closely reviewing your account, we have found some transactions that do not pass our internal checks. As a result, we are cancelling your order and closing your account. Please note that all other open orders and refund claims on this account have also now been cancelled.

Going forward, you will not be able to make any transactions using this account. You are also strongly advised against operating a co-existing account or opening a new account to place orders. Both such accounts will also be blocked.

Inspite of several emails and calls customer care people are not even giving my the exact reason also for blocking my account nor they are refunding my money after picking up my returned products which are with in the time limit for return and as per their policy. this is really frustrating and exploiting the customers. my complaint no. registred was 42157526 on 27th may and as on date no one even called me to give an update.

I wish to get my refund back and reason for blocking my account.

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Jul 6, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2017

Snapdeal.com Customer Care's response Dear Vinay Sachdeva,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Jun 16, 2017

Updated by Vinay Sachdeva Today is 16th June and no resolution still provided. This is the level of customer service Snapdeal provides.

Jun 16, 2017

Updated by Vinay Sachdeva They even accepted my return but did not refunded my money. This is complete harassment of the customers.

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Comments

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from Noida, Uttar Pradesh

I have purchase yu yureka s mobile phone but when i open the box of mobile phone then i had found that there is no charge place in the box.

i have mailed to the company but there is no responce.

Snapdeal.com Customer Care's response, Jun 6, 2017

Verified Support

Dear rohitrock543899,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help.

Regards,
Team Snapdeal