[Resolved] Snapdeal.com — Snapdeal is cheating in returning our products.

Rajni Rajdhan

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110028

Suborder id:[protected]
Case id: 07567155

We have dispatch 17 order on 13.05.2017 today after 1 hour of dispatch courier boy call me and say please come warehouse because one of your order has a stone instead of a phone, this is a lie because warehouse did not have any cctv footage, in your warehouse our phone replaced with stone, the video was created in phone by supervisor is fake because there is no packing on the product and no lamination on the product just cutting of the sticking seel and showing the out of it this fake video, we believe this video when you open the whole packed phone and the laminated phone in front and then cut of it seal and show us, then we believe that there is a stone in the packet.

Please take hard action on oc+ courier team kirti nagar new delhi,

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Aug 26, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2017

Snapdeal.com Customer Care's response Dear Rajni Rajdhan,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

Jun 29, 2017

Updated by Rajni Rajdhan no snapdeal persons not giving any solution, snapdeal defense the courrier team,
in this case i will not leave courier and snapdeal team,

this dispute is theft of my product by oc+ courrier team

Jun 29, 2017

Updated by Rajni Rajdhan your courier team changed my product with stone, they have took advantage of not having cctv cameras in the warehouse of kirti nagar new delhi

Jul 12, 2017

Updated by Rajni Rajdhan NO NOT ANY RESPONCE FROM SNAPDEAL AND SNAPDEAL HELP ADVISOR EVERY TIME PULLING THE CASE AND THEY ARE MISGUIDED TO US, TILL DATE SNAPDEAL IS VERY IRRESPONSIBLE, AND SNAPDEAL LOST ITS TRUST FROM SELLERS

Jul 12, 2017

Updated by Rajni Rajdhan SNAPDEAL SELLER HELP ADVISIOR EVERY TIME CHANGE THE TOPIC OF THIS CASE SEE:-

We would like to inform you that your claim request for empty product received for Sub order ID-[protected] cannot be processed.

Our internal control team have confirmed that you have received the same in return which you have dispatched from your end.

Thank you,
Shivakar Singh
SD Seller Help Advisor

WHY ARE YOU CLOSE THIS CASE EVERY TIME WITHOUT ANY SOLLUTION, WE DONT RECEIVED THIS PRODUCT AND THIS DISPUTE IS NOT FOR RETURN ISSUE, THIS ISSUE IS FOR PHONE EXCHANGE BY STONE FROM COURIER WAREHOUSE TEAM AND THE PRODUCT IS STILL TO THE WAREHOUSE,
LAST TIME SD SELLER HELP ADVISOR CONFIRM THAT RETUTN HAS NOT COME TO US,

Verified Support

Jul 19, 2017

Snapdeal.com Customer Care's response Dear Rajni,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal

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Comments

Rajni Rajdhan

from Gurgaon, Haryana

no snapdeal persons not giving any solution, snapdeal defense the courrier team,
in this case i will not leave courier and snapdeal team,

snapdeal giving me a very bad sollution :
(Subject: Return Claim against wrong Product Received

Dear Partner,

Greetings from Snapdeal!

We would like to inform you that your claim request for empty product received for Sub order ID-[protected] cannot be processed.

Our internal control team have confirmed that you have received the same in return which you have dispatched from your end.

Thank you,
Aashish Sharma
SD Seller Help Advisor
Snapdeal replied on 29 Jun, 2017 at 12:05PM)

see how snapdeal twisting things. this dispute is theft of my product by oc+ courrier team