[Resolved] Snapdeal.com — Snapdeal is not obeying deal

b4bappa

Address:	122016
Website:	www.snapdeal.com

Hi Team,

I ordered a product from SnapDeal.com and after 2 days they cancelled the ordered without notifying me. They refunded my amount but at the same time increased the product price a lot.

Now, I tried to raise this concern by calling their customer care at 9:10 pm which lasted longer than 28 mins. I spoke to Arshdeep and then another senior associate Kamal Kishore, but no one took my concern. They are saying that I have to buy the product at current higher price.

This is an unfair practice of attracting customers at discounted price but not delivering the product at that price. And it is a clear indication that SnapDeal is doing this intentionally.

Please do needful and help me as well as all future customers from being fooled by such unfair businesses doing by SnapDeal.

Many thanks.

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Jan 11, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Dec 02, 2016

Updated by b4bappa SnapDeal should deliver the product at the discounted price. They can place the order again at Cash-on-delivery and I am ready to pay.

Verified Support

Dec 06, 2016

Snapdeal.com Customer Care's response Dear B4bappa,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal