[Resolved]  Snapdeal.com — Snapdeal is not responding for a return pickup of poor item received

Address:	562157
Website:	www.snapdeal.com

Dear Sir or madam,

I ordered a SWIPE ACE STRIKE tablet on 31 Dec 15 through snapdeal via its shopping site www.snapdeal.com
The Order Id was - [protected]
Payment mode was CASH ON DELIVERY.
Amount paid was rupees 6499.

I received the shipment on 04 Jan 16.
I checked the tablet by using it for a while, I experienced few poor things which were unavoidable with a newly purchased device.

According to the return policy, shipping company has clearly mentioned that it can take back faulty or disqualified shipments if return request is made within 7 days). I placed a return request on 6 Jan 16 (after two days of delivery) vide Ticket Id: 17089364.

A customer care representative assured me of arranging one service engineer who will visit my place to check the shipment and will send feedback to the company about further actions. After that call, I received following sms -

"Dear Customer, your complaint no. 6WI000598 has been assign to Sachin Malik. Any enquiry please call on [protected]."

I didnt get any call from any person named Sachin Malik. But, Another person (or service engineer) named Jagdeesh first called me telling that he is about to visit soon on same day. He failed to visit my address withn given time. After waiting around 8 hours in the evening, I called back on his no and asked about his failure in visit, then he refused to visit stating that my pincode was not under his jurisdiction and he cant visit my place.

After this, no action has been taken for my return request till day. None of the snapdeal executive took interest on this matter even after several repeated reminders, I only got assurance and promises by customer care representatives (names already mentioned). Each customer care rep adviced me to wait for further 48 hours which turned it to two weeks now.

With this forum, I would like to request you that my valuable money is stuck with snapdeal company and it is benifited with it by delaying my request. As I am fully harrased, I have lost money and a lot of mental piece by waiting and talking to its customer care, I am writing this complaint against snapdeal for its cheatful act, poor dealing and heavy mismanagement which I have faced.

It is my humble request that please look into this matter and involve your attention and action to provide me a relief.

Thanking you

Regards,
Shashi Kant Dubey
Email- [protected]@yahoo.com
Contact-[protected]
Bangalore