[Resolved] Snapdeal.com — Snapdeal money has not been refunded to my bank account | |||||
Dear team, I have ordered a usha rice cooker from snapdeal.com worth rs. Of 6220 on 2 may 2017. Because of quality issue i didn't like the product and cancelled it. On 22 may 2017, i got a message from snapdeal.com saying that "your refund has been initiated and it will be credited to my bank account in next 7 to 10 business days" I waited till 10 jun 2017 but didn't get the message for money refund from my bank account. I called snapdeal.com and the way they responded was shocking for me. They said they had done the refund to you bank. Kindly contact to your customer care of your issued bank. Snapdeal.com is not going to loot your money. They provided me an rrn number. I called to sbi customer care and they said they have not received any refund from merchant snapdeal.com. When i told sbi guys to check rrn number, they dont know rrn number, they told me that to contact snapdeal.com. Was this information helpful? | |||||
Jul 22, 2017 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Jun 21, 2017 Snapdeal.com Customer Care's response Dear pankaj, Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this. Regards, Team Snapdeal | |||||
 2 Comments | |||||
Comments
I have shared the details via email to you. Hoping for a quick resolution.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
71%
Complaints
14445
Pending
2758
Resolved
9447
+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
View all Snapdeal.com contact information
We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.
Regards,
Team Snapdeal