[Resolved]  Snapdeal.com — Snapdeal not giving refund or replacement

Address:	411015
Website:	snapdeal.com

I had ordered seagate backup plus harddisk from snapdeal. After receiving the delivery when i opened the package the harddisk was not there the box was empty. Tried to contact snapdeal customercare but the calls wont connect then i emailed them. I got a reply asking me the order details and the invoice. I sent them the information. The next day a 2 people from their courier company vulcan came and asked the details and took photos of the product and the box and told me that the issue will be solved. After that no update from them i mailed them a few times then i received a call from their customer care the person told me that they will solve the issue in 48 hours and today i received a mil from their customer care saying
“we tried to contact you on *. However could not reach you. We understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We’re sorry that we will be unable to complete your request.”
I again i mailed them and messaged them on facebook and tweeted them on twitter so many times then i received a call from their customer care the person told me that they wont refund me or give me the replacement as the did some internal investigation and so refund or replacement is not possible i asked him the reason so many times he wont tell me the reason and told me its internal and he cant tell the reason to me i dont know what to do now my money is stuck with them and they wont refund it after this i again tweeted them so many times now they just wont reply.