[Resolved]  Snapdeal.com — Snapdeal not taking back the defective item

Address:

Guntur, Andhra Pradesh

Order ID : [protected] Complaint No. : 10339557 Item : LG 32LB5820 32 Inches Full HD Smart LED TV I have purchased an LG 32LB5820 32 Inches Full HD Smart LED TV from Snap deal on 6th October, 2014. I received a faulty television on 13th October, 2014. I have informed the customer care about the faulty television that I have received on the same day. After a number of follow-ups and infinite number of phone calls and numerous complaints, finally they said that they cannot arrange for a reverse pick-up in my area and asked me to ship it back by any national courier and said that they would refund the courier charges also. So, I had shipped the defective item via Blue Dart Courier. When the courier person took it for delivery on 14th November, 2014, the Snap deal people refused to take that defective item back. I immediately called the Snap deal Customer care and asked reason for refusal. They have said that it was mistakenly rejected and asked me to deliver it once again and this time it would be definitely accepted. So, I asked the courier people to deliver it once again. They took it once again for delivery on the next day i.e., 15th November, 2014. But, the second time also, they refused to take back the item. I again called the Snap deal customer care and asked the reason for denial for the second time also. They did not give any reason. Instead, they asked me to wait for 48 hours for them to revert back. 3 days passed away, still they did not give any response.So, they have refused to take back the defective item twice. I have followed all the instructions given by them to return the item. I have packed the item in a travel worthy packaging, included the invoice copy in the package and sticked the return item form which they had sent me via email. Inspite of following all the instructions given by them, still they are not accepting to take the faulty item back. Snap deal executives themselves asked me to return the product and when it came for delivery, they are not accepting the item. The snap deal call centre representatives don't know anything except to apologize and ask for time of 24-48 hours and also they will not let us talk to the senior executives who are dealing with my case. Neither those senior executives contact me and tell the situation. This is how they maintain their hopeless communication network and torture the customers by keeping customer's money with them for long time free of interest and this is how they make profits. Return Courier Details: Blue Dart Courier Air Way Bill No. : [protected] Tracking link : http://www.bluedart.com/servlet/RoutingServlet?action=awbquery&awb=awb&a...⇄ My contact details: Subhash Karanki Mobile No. : +91 [protected] Email : [protected]@gmail.com