Snapdeal.com — Snapdeal Order# [protected] dated 29th April 2015

Address:

New Delhi, Delhi

Hi, I placed an order with e-commerce website Snapdeal on 29th of April 2015 and also received a confirmation on email & phone that the order has been successfully placed. I called up at Snapdeal on 1st of May when i notice the tracking status as “Your order is packed and waiting for the courier pickup”, since this was the estimated dispatch date. I received a polite response and confirmation that the order has been placed, not to worry, they will check why it has not been dispatched by now & update me accordingly. By the same time i received another message on my phone that the order is ready with seller & will be shipped anytime within next 48 hours. To my surprise i received a feedback call regarding the product & services on 3rd of May and i told them that i have not even received the product & also the tracking staus on their website is still unchanged. In response, the lady confirmed that she will look into this & will provide an update soon. After no response, on 4th of May i lodged a complaint at Snapdeal website for which I received two separate acknowledgement emails & assurance of actions. However to my utter surprise, on the night of 5th, i receive a message on my phone that my order has been cancelled without any reasons mentioned. I immidiately drop a note replying on the acknowledgement emails i received and asked the reasons for cancellation. After no response to my email queries, i again called up their customer care today (on 6th of May), i first had a word with a lady & then with their floor manager Kapil Kumar. They both were apologetic & sorry for the inconvenience caused and told me that the order is now out of stock which is why it has been cancelled. Kapil offered me to provide alert whenever same product will be available with them & INR 100 discount. However i dont want any additional discounts or compensation towards the time i invested in follow ups, but just the same product at same price as early as possible. Mentioned below is the order details for references. Order Number: [protected] Order Date: April 29, 2015 Item Name: Mardi Gras Leather Sandal Quantity: 1 Price: INR 1700 Shipping Charges: INR 0 Total Amount: INR 1700 Delivery: Standard Delivery Sub Order No.: [protected] Estimated Dispatch by May 01, 2015 Estimated Delivery by: May 06, 2015 Payment Terms: Cash on delivery Any help in this matter is highly appreciated. Thanks. Amit Chopra Mobile: [protected] Email: aaryan.[protected]@gmail.com; chopra.[protected]@hotail.com