[Resolved]  Snapdeal.com — snapdeal order id :[protected] - hell experience

Website:

www.snapdeal.com

Through the order id mentioned in subject I had ordered "HUDA beauty lipsticks". The order included delivery charges as well however the courier guy doesn't ready to deliver the product at door step and he want us to come down to road and collect it. Disappoint started from there and it continued with the delivered product as well. The package was poor and the package inside was opened already and in bad condition. Its a used and very old unclean product. Immediately I have initiated return request with pics posted. Its 2 days still there is no pickup happened. Its hard to reach customer care support over phone as well. If you cannot or don't have confidence in delivering correct product can you please initiate refund request. I trusted and initiated replace instaed of refund.

Return pickup was done finally today morning from courier. Post that I got a call from different courier vedor for pickup. I explained him already pickup done. I am receiving message as pickup failed and the status in apps is also same. What kind of coordination your team is making? No response to emails send to customer call as well? Its a hell kind of experience by ordering a product in Snapdeal. Can you respond to my mail or call me?