[Resolved]  Snapdeal.com — snapdeal playing with customers faith

Address:Gurgaon, Haryana, 122001
Website:www.snapdeal.com

I ordered amway nutrilite glucosamine hcl with boswellia (120n capsules) from snapdeal website. Even cancelling confirmation from snapdeal side, i received this order and i paid rs. 1800 (As mentioned on invoice attached outside the box) for same. But when i opened the pack i found product was not same which i ordered. It was some other brand product with cost of rs. 210 (Mentioned on label of the bottle). I have been sent some fraud product on the name of amway by snapdeal’s seller and took 1800 from me. Product was in snapdeal packing and invoice was on name of snapdeal (Pics attached) there is something serious fraud is being done by snapdeal with involvement with their seller.
The seller of snapdeal was not contactable since there was no phone number or email id mentioned on invoice.
When contacted snapdeal, they refused to take any responsibility of same; even fraud is being done on their name. I purchased from snapdeal platform and only they were knowing about my purchasing. They manipulated and illegally transmitted my information to someone else and sent me some fraud product on their name and took 1800 from me.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 20, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2017
Snapdeal.com Customer Care's response
Dear Sonuyara,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information