[Resolved] Snapdeal.com — Snapdeal refusing to accept fake article returned

Vikrantj

from Noida, Uttar Pradesh

Address:	Gurgaon, Haryana, 122016
Website:	Snapdeal.com

Hi

After getting a shocking response from your team who seems to be hand in glove with fake suppliers i am writing it to you.

We bought 2 pairs of Ray Ban Sunglasses RB3025 W3277 and immediately on receipt of the same we returned it since the products were fake. The packaging and the product was too different from the same design we had been buying directly from Luxxottica in bulk for the past 3 years.

One of the packet was not even opened since the first unit itself was disappointing.

On following up on our refund request we received a message that the units returned did not meet YOUR quality standards and refund cannot be initiated.

Very disappointing.

Order Id. [protected]
Reference number: 29513851
Order Placed on : 07 Sept 2016
Customer Name : Vikrant Jain ([protected])

Regards / Vikrant

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Oct 24, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2016

Snapdeal.com Customer Care's response Dear Vikrantj,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Comments

Som Parihar

from Delhi, Delhi

Hello there i[censored] get any resolution please let me know too. i have bought "Nike Flyknit Racer" shoes and paid rs. 4200 and these shoes are "FAKE" and snapdeal is not processing my return request. i am filing a case in consumer forum too. meanwhile i[censored] got any solution do let me know thanks.