[Resolved]  Snapdeal.com — Snapdeal SD Cash not Reflecting Since 2 Months

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New Delhi, Delhi

This is regarding the Refund TicketNo[protected] & the SubOrder code is - [protected]. I ordered a Wens 4-in 1 brown photo frame from Snapdeal for which Cash on Delivery was made. When I opened the box the frame was found to be defective. It was broken from various sides. Later, I made a complaint against the order via email. Also, I made a call to the customer support center to make a refund for the product ordered. Details for the order made are as follows: Order ID: [protected] | Order Placed on :[protected]:41:03 Order Details : S.no Item name Suborder Number Quantity Estimated Dispatch Date Delivery Date Price 1 Wens 4-In-1 Brown MDF Photo Frames Delivery: Standard Delivery Promo Applied: [DECOR25] [protected] 1 On or Before Oct 15, 2014 Oct 20, 2014 599 Delivery: (+) 0 I have asked for refund so many times. For the refund process, I have provided my Account Details for which the refund process took more than one month and upon complaining, later It was transferred to my account as SD Cash for any next purchase. Since then I cant see my SD Cash balance reflecting on my Account. This is really heights!! I have made so many follow ups but there is no response from the customer care neither any calls received for any inquiry about the account. Instead my Account has been freeze from the backend and I am unable to make any further purchases, neither track my order, nor i can see my SD Cash Balance reflecting in my account. Is this is the way E-Commerce Transactions suppose to work?? Isn't there any Safety measures for Online Shopping. Regards, [protected]@yahoo.com [protected]