[Resolved] Snapdeal.com — Suborder Id: [protected] not delivered

myselfmuthusamy

from Kodungallur, Kerala

Address:	600063
Website:	www.snapdeal.com

Hello Sir/Madam.

Order ID: [protected] (2 Items), Placed On 17 Oct, 2016

Item 1 delivered without any issue.

Suborder Id: [protected]-Kobo Folding Multi Exercise Weight Lifting Bench With Squat
Status: Delivered Successfully! Delivered On: 23 Oct, 2016

Item 2 is not delivered till now. Estimated Delivery is mentioned as 27th Oct.

Suborder Id: [protected]

When i track my order i could see..

Courier is transporting your item to a hub near you [ Track Courier ]
01:41 PM, 21 Oct, 2016
Item has been given to the courier
11:20 PM, 18 Oct, 2016

It is last updated on 21oct and my order estimate delivery is mentioned as Estimated Delivery By : 27 Oct, 2016.

When it is delivered to my address.? I tried to check with customer care number([protected]) mentioned in your official website. But i'm not able to talk with any one. Getting IVR only.

Kindly reply and I'm expecting good service.

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Jan 9, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2016

Snapdeal.com Customer Care's response Dear myselfmuthusamy,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Nov 03, 2016

Updated by myselfmuthusamy Dear Sir/Madam,

After intimating the details that Suborder Id: [protected] not delivered to my address. I got response as

Estimated Delivery: 29 Oct, 2016 - 02 Nov, 2016

But it is not delivered now also. I would like to know what action you have taken to solve my complaint.

When i track my order i could see the below details.

DISPATCHED
Courier is transporting your item to a hub near you [ Track Courier ]
01:41 PM, 21 Oct, 2016
Item has been given to the courier
11:20 PM, 18 Oct, 2016
PLACED
Item is packed and will be dispatched soon by courier from Jalandhar
11:14 PM, 18 Oct, 2016
Order is being readied for dispatch
03:45 PM, 17 Oct, 2016
Order processing has been initiated
03:44 PM, 17 Oct, 2016
There is no update after 21st of OCT. I would like to know when i will be delivered. And whom i have to contact regarding this. As mentioned in trail mail. It is not possible to connect your customer care.
Expecting an Good Service from you.

Nov 07, 2016

Updated by myselfmuthusamy Hello Sir/Madam

I got response from snap deal as

Order ID: [protected] Placed on: Mon, 17 Oct, 2016
Original Delivery Timelines
24 Oct -27 Oct
Revised Delivery Timelines
In between 04 Nov, 2016 - 08 Nov, 2016

But still there is not process to delivery the order .

Courier is transporting your item to a hub near you [ Track Courier ]
01:41 PM, 21 Oct, 2016

I placed ordered on 17th oct but the product is not delivered still. After I writing or mailing that it is not delivered. I'm getting the Revised Delivery Timelines
But it continues to changed Revised Delivery Timelines. What is the end to this.
Where i have to appeal regarding my problem. As mentioned tomorrow is the last to deliver my order. If it fails means to whom i have to escalate.

Regards

Muthusamy. P

Verified Support

Dec 03, 2016

Snapdeal.com Customer Care's response Dear myselfmuthusamy,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,

Team Snapdeal