[Resolved]  Snapdeal.com — Surya dharsha 2 burner cooktop

Address:	Chennai, Tamil Nadu, 600037
Website:	www.snapdeal.com

I bought a product from snapdeal on 07.01.2016 and I received it also which I then gifted it to my friend. But when my friend wanted to use it, that didnt get burnt infact it started leaking. I complaint about the same to snapdeal and they said that since it has exceeded 7 days of period we cant exchange it and then I said thats OK but please atleast provide me a solution for that and they said that they will give the solution in the next 48 working hrs. I followed them more than 4 times and they kept on saying the same thing that they will provide me a solution in the next 48 working hours. One fine day one fellow calls me from snapdeal calls me on 09.02.2016 and he said that we cannot provide the service engineer from our side you please check the internet get the details about customer and go ahead. I couldn't find any details about the customer in net and that's the reason I was following snapdeal and finally they don't provide me a solution. Its been one month and yet I havnt received any solution or mail from snapdeal. They also provided me fake details of customer say they gave me details of surya instead of surya dharshan. This is not what we expect from a so called snapdeal. Please do the needful.