[Resolved] Snapdeal.com — suspension of account, & non refund of amount.

[email protected]

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400067
Website:	www.snapdeal.com

My return request was accepted on 11.06.2017, vide screen shot attached. On 12.06.2017, an email was sent that suspicious activities were found in my account & the account is suspended. Also no refund or replacement would be provided on the same, screenshot attached of the same. Tried to get in touch with snapdeal nuber of times, but the customer care executives talk rudely. Also not ready to update the reason for suspension of account, only telling that the back end has done the same, & nothing can be done. Please help me out.

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Aug 28, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2017

Snapdeal.com Customer Care's response Dear Manish,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Jul 26, 2017

Updated by [email protected] Again the same update, & new screenshot sent by Snapdeal. Please update the suspicious transaction in my account. Snapdeal cannot block the account, & not refund the product, without giving any proper reason, just internal checks update. Need to update that though the mail was sent on 26.07.2017, nothing of that is mentioned on the reply received from them.

Verified Support

Jul 26, 2017

Snapdeal.com Customer Care's response Dear Manish,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal

Aug 08, 2017

Updated by [email protected] Still how long do I need to wait for an update about my concern. Did a normal purchase transaction, which Snapdeal considers as suspicious activity, & suspends the account for no fault if mine, when complaint is made of product received.

Aug 31, 2017

Updated by [email protected] No reply from Snapdeal & complaint resolved. Please reply to my concerns & refund the amount for damaged product received.

Oct 01, 2017

Updated by [email protected] Still no update about by complaint & complaint marked as resolved on Aug 28, 2017. Is this way complaints are handled, closing down the same without updating the customer, even though, customer is not at fault. Please reply to my complaint.