Snapdeal.com — Tefal Mini Pro Chopper TEF-AT714G40,Order No.[protected]; dtd Mar,21,2014 | |||
I had ordered the above item from Snapdeal. Almost right after delivery, the item indicated an intermittent problem with the contact switch.The matter was reported to Snapdeal and was informed of an address of a service centre in Kolkata.I contacted the said service centre and was informed that they do not service TEFAL products. In fact I checked and found there is no service support for TEFAL products in India. The service provider for Asia is in Singapore. My repeated request for help has not yielded much.One of your executives, I spoke to assured me of some help after escalating my complaint as replacement or refund was not possible. I have also requested if the spare contact switch can be procured from TEFAL, Singapore, which I can arrange to replacefor the item to function. I expect your feedback by an early date. Regards Was this information helpful? | |||
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Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
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Snapdeal Online Team