Snapdeal.com — This is with reference to my complaint number :14387886.

Address:

Pune, Maharashtra

I bought a refrigerator on Snapdeal on 1st of January and product got delivered on 8th of January. On the same day I found that product is physically damaged and I raised a complaint on the website. I got a response back from Snapdeal customer on very next day(9th January) and asked me to provide more images and same is forwarded to them. Since then I haven't got any communication from Snapdeal in this regard. I called customer care on 13th January and they told me that my request will be taken up on priority and reverse pickup of refrigerator will be done in a day or two. I called Snapdeal customer care once again on 15th of January and answer was almost similar. I asked them to transfer the call to Supervisor and Supervisor (Ms. Swati) promised me that she will personally look into this matter and e-mail notification will be sent to by 15th evening. I haven't got any response from Snapdeal. I am completely frustrated the way this case is handled by customer support desk. None of the time, they provided me the concrete timeline for the replacement of the physically damaged product. I promised my wife that we will start new refrigerator on 15th January (on the occasion of Makarsankarati) and could not make this happen. I have lost all the faith and hope with Snapdeal and would never ever buy/recommend Snapdeal for future if I don't get a replacement on time. I am writing to you with the hope that you will take up this matter on priority with concern authority. I'll forward all the e-mail communication I had for your reference. If I don't receive any e-mail communication from Snapdeal by tomorrow, I will be forced to put all the communication on social media and raise consumer complaint in this regard.