[Resolved] Snapdeal.com — Transaction unsuccessful but payment deducted

Sharlins

from Mumbai, Maharashtra

Address:	603103
Website:	Snapdeal.com

Sir, I have ordered leeport shoe, after the successful payment from my account (Through Internet banking) it showed your request didnot proceed try after some time, again i have tried that time also came the same message
i have totally 4 times tried, but all the times money was detected from my account below are the transaction detail from my account,
Value Date Post Date Remitter Branch Description Debit Amount
20/12/2016 20/12/2016 CORE BANKING DATA CENTRE WITHDRAWAL TRANSFER IBIBO [protected]/www.snapdeal.com/ TRANSFER TO [protected] 920.00
20/12/2016 20/12/2016 CORE BANKING DATA CENTRE WITHDRAWAL TRANSFER IBIBO [protected]/www.snapdeal.com/ TRANSFER TO [protected] 920.00
20/12/2016 20/12/2016 CORE BANKING DATA CENTRE WITHDRAWAL TRANSFER IBIBO [protected]/www.snapdeal.com/ TRANSFER TO [protected] 1132.00
20/12/2016 20/12/2016 CORE BANKING DATA CENTRE WITHDRAWAL TRANSFER IBIBO [protected]/www.snapdeal.com/ TRANSFER TO [protected] 1127.00
Total 4099.

please return the money which you detected from my account total Rs. 4099.

My registerd mail id : sharlin.[protected]@gmail.com

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May 14, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2016

Snapdeal.com Customer Care's response Dear Sharlins,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Dec 23, 2016

Updated by Sharlins Dear Snapdeal,

I have received refund of 3 failure transaction,

But still pending Rs. 920 refund

please check and refund the amount immediately

Regards,
Sharlin

Verified Support

Jan 03, 2017

Snapdeal.com Customer Care's response Dear Sharlins,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal

Jan 04, 2017

Updated by Sharlins Received refund thanks.