Snapdeal.com — underpayment for orders & inaccurate gst reports & sales reports

Address:	E-61, Shastri Nagar, New Delhi-110052
Website:	seller.snapeal.com

My seller id is: se9722
Seller name: peridot credo

I would like to raise a lot of concerns i am facing selling on snapdeal.

1. There are a lot of courier returns on snapdeal and snapdeal
Charges for them for sellers. No order e commerce
Operator does that except snapdeal. Their management with
3rd party courier partners is very poor. Customers get
Delayed deliveries. Snapdeal does not perform any customer
Oder verification for cod orders. This is the reason there are
So many courier returns. Instead they have a # policy as
Their defense that kindly mention the seller names whom
You have doubt on so we ll adopt verification procedure
That too limited to 3 or 4 per day only. This is not at all a
Practical solution.

2. Secondly snapdeal has been providing inaccurate reports on
Gst and sales and commission invoices generated. Their
Repors do not match with each other at all. Gst report
Doesnt match with sales report. There are huge variances. I
Am facing this issue since december 2019. I have incurred a lot
Of loss doing business on snapdeal. Their customer support
Does not provide a reasonable solution at all. They do not
Consider monthly feedback seriously. Its just like a child
Play responsibility for them. Huge charges are deducted in
The name of packaging and at time of even courier return as
Well they deduct it again. I have been underpaid since
December 2019. I have faced these issues in the past as well.

3. I would like to raise a complaint against their incompetent
And unprofessional staff on seller support to handle
Seller's grievances and queries. I would like to share a
Recent incident of my query raised and how the staff
Responds to it. The query incident id is: 10040918.
The screenshots of the conversation are attached herewith.
Just look how foolish the staff is or they are extra cunning
Thinking they can fool the sellers.

There is no system to contact the seller support to raise
Any complaint against any issue. The seller support doesnt
Considers the queries appropriately and doesnt let the
Sellers converse with any senior.

Please take action against all my issues i am facing, i want
Strict action to be taken against snapdeal. There are many
Sellers facing the same issues