[Resolved]  Snapdeal.com — Unethical behaviour : product return request courier not pickedup and waiting for refund

Address:

Ghaziabad, Uttar Pradesh, 201012

Order ID: [protected]

I received my product on 25th August 2016 and the next day on 26th August 2016, I ordered for product return. I received a message that the product will be picked up within 1-2 days and everyday morning I am receiving couple of SMS about pickup but till today 31st August 2016 nobody came for pickup.

I tried to call the courier person whose numbers are given on the various SMS received by SNAPDEAL but never got any result. I even send mail at "[protected]@snapdeal.com" on 30th August 2016 and [protected]@snapdeal.com on 31st August 2016.

We are surprised to know that company like Snapdeal had also started cheap activities like other online companies are doing. It is very disgusting that after giving commitments.

One more thing I found that the pickup date is automatically rescheduling without my concerned. On 1st September 2016 the 7 days return policy date will expire.

Experience with SNAPDEAL is going worst experience than earlier.

Will I be getting support by SNAPDEAL?

SMS 's on 1st September

8:03 AM - Pickup Rescheduled
Avishek Mishra, we will pick up your Surya Crystal A... within 48 hours. For smooth return, please pack your item with all original packing, invoice, MRP sticker and tags. Track your return request on the Snapdeal App - www.snpdl.in/isfvavz3

8:24 AM - Hi! We will pick up your SNAPDEAL order of Surya Crystal AI3 3 ... today. Please keep the item ready. You may call us at [protected] Nuvoex

9:18 AM - Hi! We will pick up your SNAPDEAL order of Surya Crystal AI3 3 ... today. Please keep the item ready. You may call us at [protected] Nuvoex

9:20 AM (I Called on the Given Number) - Response : "It comes under my route but I will not be able to pick the product."

9:26 AM - Hi! We will pick up your SNAPDEAL order of Surya Crystal AI3 3 ... today. Please keep the item ready. You may call us at [protected] Nuvoex

9:45 AM (I Called new number) - Responses
1. Who had given you my number. - Thru NUVOEX sms
2. When you have received the SMS - at 9:30 AM
3. Why you have received SMS when I am not in office - How come I Know

I Asked : When can you pick the pack
Response : 12 Baje ke baad office jaounga phir dekhta hu sochta hu

It is surprise that this kind of response customers are receiving who are buying products from SNAPDEAL

Will I get a solution or commitments are just pranks like other online companies.