Snapdeal.com — Unresponsive after requesting for refund

Address:	560085
Website:	www.snapdeal.com

I had ordered a Mi4i 16 GB which was heating up too much and I had requested for a refund. An engineer from snapdeal came and confirmed the issue and gave a sheet to me. He did not even give me any instructions - he just said i'll get a call from snapdeal. After waiting for 2 days i called SD myself and an operator instructed me to upload the sheet on the portal. After uploading, withing 24 hrs i would get a call to schedule reverse pick up. Its been 10 days since and I am calling SD everyday. They say they've escalated the issue and I should wait another 24 hours for a call from the SD backend team to schedule the reverse pick up, but i never do. When I ask them to talk to their supervisor, they disconnect the call. This is horrendous and a very bad experience.