Snapdeal.com — Used heating pad delivered - FRAUD

Address:	GURU KIRPA ENTERPRISES 20B NARAYAN SINGH PARK, ASSANDH ROAD PANIPAT, PANIPAT - 132103
Website:	Snapdeal.com

I have orderd one heating pad from snapdeal on 14 jan 2023. I received the item but when I open the item I found it to be different and was a used piece and was not working either. I immediatel scheduled a return for it. Pickup boy came to my door on 18 jan 2023 and refuesd to pickup the item saying that this is not the item which appears in the image. Now there is no way for me to file a complaint against Snapdeal since their customer care is pathetic. Thats why I am filling complaint agains Snapdeal on consumer complaint portal since I was left with no other option. This is not the first time it happend. Same thing happend to my friends as well when they orderd something from Snapdeal. I am hoping that Snapdeal should improve on this and take action against their fraud sellers who deliver false items to customer...

Seller Shipped Address :-
GURU KIRPA ENTERPRISES
20B NARAYAN SINGH PARK,
ASSANDH ROAD PANIPAT,
PANIPAT - 132103

customer name :-
Baldev Singh Dhani
contact - +91-[protected]