[Resolved] Snapdeal.com — Used product been sent and refused return

Mehvish Rana

from Delhi, Delhi

Address:

New Delhi, Delhi, 110006

I had ordered some cosmetics product from snapdeal; which later was found out to b used n defective to which I raised a complaint and arranged a reverse pickup, however the product was been picked up from my premises but Later on I fond out that the refund of my product has been rejected. And the product has also been taken away from me . It has been not done with just 1 product but with multiple orders of mine. The customer care service being so rude and reluctant . They never update on this issue. Neither give any information regardibg the whole concern.

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Sep 19, 2016

Complaint marked as Resolved

The customer care executive contacted me and discussed the whole issue in detail, and realised tht there was sm misunderstanding thus Refunded my total amount.

Snapdeal.com customer support has been notified about the posted complaint.

Sep 17, 2016

Updated by Mehvish Rana Order number [protected]

Sep 17, 2016

Updated by Mehvish Rana Order number :[protected],
[protected]

Verified Support

Sep 17, 2016

Snapdeal.com Customer Care's response Dear Mehvish Rana,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Sep 17, 2016

Updated by Mehvish Rana I have been given this assurance from past 1 moth. Has the matter veen resolved ? Noo .

Verified Support

Sep 17, 2016

Snapdeal.com Customer Care's response Dear Mehvish Rana,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal

Sep 17, 2016

Updated by Mehvish Rana Still waiting for rhe resolution of Order number :[protected], and
[protected]

Verified Support

Sep 19, 2016

Snapdeal.com Customer Care's response Dear Mehvish Rana,

We understand you are disappointed with the delay, please accept our apologies for the inconvenience. We assure you that our team is working to resolve your concern on priority and will share an update soon.

Regards,
Team Snapdeal

Sep 19, 2016

Updated by Mehvish Rana Issue resolved at last ! Thanks snapdeal.

Verified Support

Sep 19, 2016

Snapdeal.com Customer Care's response Dear Mehvish Rana,

Thanks for the acknowledgement. If you have any further issues please [protected]@snapdeal.com so that we may assist you better.

Regards,
Team Snapdeal