Snapdeal.com — Very unprofessional and pathetic behavior of Snapdeal.com

Address:

Pune, Maharashtra

I had placed an order for soft toys (total items- 6) on 21'st October 2014 through Snapdeal mobile application, Order ID- [protected]. However, till date I have not received the shipment although its been over 11 days since I placed the order. I was not informed regarding the delay in the delivery. When I called the helpdesk, my call was answered only once and their representative denied responsibilities regarding the delay. After that each time I called, it was answered by automated system with the message- 'We are experiencing high volumes of the calls...please call later' and subsequently my calls were disconnected. This has caused a lot of distress to me and I urge you to take stringent action against Snapdeal for their pathetic and unprofessional behavior; so that no other person has to go through the same horrible experience again. Please find the details and changes in delivery dates- 1. I received e-mail on the 21-Oct-2014 with status as- 'Your Order is placed' and with following details- Item name Dhoom Soft Toys Teddy Bear Suborder Number [protected] Quantity 1 Estimated Dispatch Date On or Before Oct 24, 2014 Delivery Date Oct 30, 2014 Item name Tabby Toys Beautiful Small Cap Suborder Number [protected] and [protected] Quantity 2 Estimated Dispatch Date On or Before Oct 23, 2014 Delivery Date Oct 29, 2014 Item name Tickles Purple Teddies For Girls Suborder Number [protected] Quantity 1 Estimated Dispatch Date On or Before Oct 24, 2014 Delivery Date Oct 30, 2014 Item name Tickles Red Teddies For Girls Suborder Number [protected] and [protected] Quantity 1 Estimated Dispatch Date On or Before Oct 24, 2014 Delivery Date Oct 30, 2014 2. Please find below the status displayed on their site, as on 01-Nov-2014 Item(s) name Tabby Toys Beautiful Small Cap Suborder Code [protected] and [protected] Status Est. Delivery Date: Nov 04, 2014 Item(s) name Dhoom Soft Toys Teddy Bear Balloon Happy Bithh day Peach Suborder Code [protected] Status Est. Delivery Date: Nov 05, 2014 Item(s) name Tickles Purple Teddies For Girls Suborder Code [protected] Status Est. Delivery Date: Nov 05, 2014 Item(s) name Tickles Red Teddies For Girls Suborder Code [protected] and [protected] Status Est. Delivery Date: Nov 05, 2014 3. However, if I click on 'Track Shipment' link against each suborder, estimated delivery date is displayed as[protected]:28:48 . For all the suborders estimated delivery dates displayed after clicking the 'Track Shipment' links, range from 22-Oct-2014 to 25-Oct-2014 which are in the past. This is outrageous, Snapdeal doesn't even have courtesy to let me know regarding the change in delivery date. I have attached the details in .pdf and .png file format as a proof. I am sincerely requesting you again to take the note of this incident and take stringent action against Snapdeal. Thanks, Swapnil