[Resolved] Snapdeal.com — Warranty of product

Rajiv0000000

from Chennai, Tamil Nadu

Address:	Mumbai City, Maharashtra, 400007
Website:	Snapdeal.com

I had purchased a power bank case for iphone 6 of KIWIBIRD brand in decription it was written its under 6 months warranty.Before purchase I had talk with snapdeal executuve that there are no service centre in india of this brand.He told me that sir be free and buy if any problem comes will see to it and get the solution.They provided me seller number.I had contacted the seller he told to give request to snapdeal for replacement ones they give us request will give you request.From last 6 days (4th august 2016) am calling snapdeal but they not giving me any answer now.I had paid 1600 for the product.I want answer from snapdeal or will go to court.

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Sep 13, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2016

Snapdeal.com Customer Care's response Dear Rajiv0000000,

Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on [protected]@snapdeal.com so that we may assist you in a better way.

Regards,
Team Snapdeal

Aug 11, 2016

Updated by Rajiv0000000 Registered no - [protected].Order id - [protected].I had purchased kiwibird power bank case for iphone 6 For ₹1600 from snapdeal.With 6 months warranty written thats it.Now after 1 month power bank case giving problem.So I contacted snapdeal that am not getting any service centre in india of this company and they provided me one number.I contacted that person he is like tell snapdeal to give me request for replacement or pay us courier charges of approx ₹800.Or else order a new one with cod and give old one back in the box and tell them this new one is not proper so you will get your replacement.I just want to know why should I pay ₹1600 and do all this wrong things.Why did snapdeal didn't write T&C of warranty ?That you will get seller warranty not manufacturer ?Is it ebay ?I want strict action against GADGET FREAK SELLER and SNAPDEAL.I want my refund its last time shopping on snapdeal.Snapdeal cheated me thats why I want refund I can't take product with seller warranty!

Verified Support

Aug 12, 2016

Snapdeal.com Customer Care's response Dear Rajiv0000000,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal