[Resolved] Snapdeal.com — Without a valid reason they have declined return request

Kguglani

from Delhi, Delhi

Address:	New Delhi, Delhi
Website:	www.snapdeal.com

I have bought set of 6 cups from snap deal.com but the product turned out to be defected and did not match the product description provided by the seller. The cups have holes and jerk marks on handles and edges and has uneven outer surface with sharp bumps on them. The quality of the product did not match the description given on the website. When the very next day I made a return request according to the terms of their return policy, snap deal declined my request without any reason. I want to return the product and want the cost to be refunded to my account. Highly disappointed with the kind of service snap deal is providing with.

Was this information helpful?

No (0)

Yes (0)

May 22, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2016

Snapdeal.com Customer Care's response Dear Kguglani,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Nov 01, 2016

Updated by Kguglani My order Id is - [protected]
And the defected products are : Vpra Mart Blue ceramic cups set of 6 (suborder Id - [protected]);
Vpra Mart Black ceramic cups set of 6 ( suborder Id - [protected] ) ;
Vpra Mart Orange ceramic cups set of 6 ( suborder Id - [protected] ) ;
The products are defected and do not match the product description provided by the seller. I want the return request to be accepted as early as possible and refund to be initiated immediately. This is the most disappointing experience with Snapdeal till date. I have been buying products from Snapdeal frequently but after this experience I don't feel like continuing my association with Snapdeal nor will I recommend this site to anyone.