Snapdeal.com — Worst customer service experienced

Address:

Chennai, Tamil Nadu

I brought a electronic product on 28th Nov. Since i face some issue with that product and created a Return request for it. NOTE: While placing the return request i got a message like"Request to visit the nearest service center incase of any issue". Actually this product was covered under TrustPay. I made return request on the very next day the product received. I was really shocked on getting the above NOTE was the message. Somehow after some long struggle i returned the product to their courier to 11 th dec at the sametime they have sent me a bank details form. I have filled and submitted that too. After 7 business days still i didn't get any sort of refund initation message from them. So called the executive and spoke to them. Here they asked me to wait still 7 business days. So again i reached the customer care for the 2nd time. He simply raised a complaint against it:13171310 and assured me that the refund could be initated in next 1 or 2 business days. Days has been keep on passed. But still i didn't get any refund initation from snapdeal. So i called the customer care team for the 3th time on 2nd Jan 2015. That executive again asked me to wait for 7 business days. I was frustrated after hearing the statement yet again. So i simply asked a question to the executive, what is stopping you to make my refund process to be delayed. But unfortunately he is also unanswerable he simply ask me to wait. I really frustrated and i am planned to posted/shared all this comment to the max social network also to my colleague. Myself i am working on a product based company. I made purchasal for products across all the ecommerce sites. But the Bottom Line is" This the Worst ecommerce service experience which i never gone through"