[Resolved]  Snapdeal.com — wrong delivery and non refund of cash paid

Address:

Lucknow, Uttar Pradesh

Order NO [protected] I have placed an order for a sunglass with Model No: DN 327 with plain frame but got delivered today a sunglass with flowers in the frame which is not as per my specification. I need a replacement for the same as per my specification. . Please arrange return collection at the earliest and replace with a plain frame without any flowers with same lens color . I need Model No: DN 327 as shown in the page. The item was collected back (reverse pickup) and fresh order was placed with the seller by snapdaeal on 19.10.2014. and subsequently cancelled by snapdeal unilaterally stating that the item is not available.I am reproducing the complaint stating the facts and how snap deal is lying from the beginning. ### on 21.10.2014 The item was packed and waiting for warehouse pickup. (refer tracking ) On 1.11.2014 the order is cancelled unilaterarily as the item is not available with the seller. (your mail) On 2.11.2014 Davidson Model No: DN 327 still available for sale in your site. Which one of the above three is true ? Please let me know, do not you feel guilty in appraising the customers with reason which is not at all true ? Please be noted that the item is wrongly delivered and and returned back for replacement after making the payment, the reference is Pickup receipt no; 45109576 Snapdeal [protected]. In between 21.10.2014 and 1.11.2014 i have received a mail stating that the issue is taken up on priority by snapdeal will find a resolution. Indeed Snapdeal found a solution in unilaterally cancelling the order stating a false reason. This has happened to me the second time in six months and fortunately I am in the habit of archiving all my correspondence. ### Whenever I make a request simply they acknowledge with auto generated reply and there ends their resolution and never give any feed back or progress any further. I write to them almost everyday. Even in this case they confirmed that the the amount paid on the order is credited to my SD account but it is not true.. You can check the mail copy of the cancellation in which the SD cash is shown as zero. Even till the time of writing this complaint the SD cash account is not credited. Their customer care manned not by human but by robots. That's all I rate about snapdeal.