[Resolved]  Snapdeal.com — Wrong delivery of item

Address:New Delhi, Delhi, 110020
Website:Snapdeal.com

I have ordered nutrilite cal mag d worth rs.700, my order id is [protected]. Today on 12th of may, in afternoon i got snapdeal parcel through the courier with payment of rs700. After opening the parcel i found a different product, named 'herbal cap of munaga' of worth rs.90.
The return address given on the courier was - 19-3-1e - j, postal colony, koramenugunta road, tirupati-517501, a. P. When i tried to track my order it was showing the status of 'ready for shipment'. The product now was not available to my city pin code, on snapdeal website. I complaint on the site for returning of product.in evening i got an email stating that my order has been cancelled because it can not be fulfilled by the seller.
As i am sure now that a fraud has been done, but i am amazed that how come my address and contact no has been used for delivery with the parcel package of snapdeal by such fraud company.
Who well be held responsible for my loss? I have completely lost my faith in online shopping.
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Jun 13, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
May 13, 2017
Snapdeal.com Customer Care's response
Dear Nehajojo,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
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