[Resolved] Snapdeal.com — Wrong product

Ashok Kumar A

from Delhi, Delhi

Address:	New Delhi, Delhi, 110055
Website:	Snapdeal.com

I've booked a Pigeon 6 pcs cookware set on 24th Dec 2016, for shipment has reached me on 2nd Jan 2017.

The thing is I've received a piece of damaged or used pan instead of Pigeon 6 pcs cookware set find the attached pan image for your reference.

Moreover I've opted for return/refund of the product on the same day when I received the consignment. Pickup for the same has been scheduled on 3rd Jan 2017, where no one came for picking it up or contacted me on this aspect.

Instead by evening I've received an auto-generated email from Snapdeal stating that I was not available at the address which I provided which is not at all acceptable, being I've provided my office address where I'll be available till 6.30 on any given working day.

I can't understand whether QC dept is working or not in Snapdeal.

Regards,
Ashok Kumar A

+2 photos

Was this information helpful?

No (0)

Yes (0)

Feb 15, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2017

Snapdeal.com Customer Care's response Dear Ashok Kumar A,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal