[Resolved] Snapdeal.com — Wrong Product delivered And No refund Issued, Worst Site ever

Swatipatidar

from New Delhi, Delhi

Address:	Gurgaon, Haryana, 302033
Website:	www.snapdeal.com

Do not ever buy from Snapdeal. This is the worst site.

I ordered Sunflame Gas Cook top and instead of that the product delivered was Prestige Induction on 12 Nov 2016 and i raised refund request on 13th Nov 2016. But till now the pickup is not arranged for the product even after follow up with customer care 5-6 times. Every time i called, you guys assured me to resolve my issue in 48 Hrs and till today no solution is made regarding my issue. And even today when i called and talked to senior person at snapdeal they disconnected my call and no solution is provided to me.
This is the last and final warning for you either process my refund or solve my query, I don't want to hear any time limit about this.
And i guess you seriously want me to post negative reviews in Social Media, News Channels and to raise a complaint against you. I have been in contact with snapdeal from last 18 days about this issue and still nothing good is resolved. I really don't want to do all this but this is the high time and I'm Frustrated with your customer service. This is the Worst site ever for online shopping.
I have all the conversations recorded and still if you don't solve my issue then be ready to face all negative reviews and complaints against you.

+5 photos

Was this information helpful?

No (0)

Yes (0)

Jan 7, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Nov 30, 2016

Updated by Swatipatidar What a service snapdeal is giving to the customers, my product is not yet picket up and i got the message of pick up confirmation. Such a customer service is not at all acceptable from snapdeal. This is the heights. And being a brand name Snapdeal, how can you provide such a worst customer service like this.
I received replacement message on my registered phone no. but i didn't want replacement. I want refund and i have placed the refund request only. So don't ship the product in replacement case and refund the order amount.

Verified Support

Dec 01, 2016

Snapdeal.com Customer Care's response Dear Swatipatidar,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal