[Resolved]  Snapdeal.com — Wrong product delivered

Address:	New Delhi, Delhi, 110041
Website:	snapdeal

Sir,
duly paying rs.5, 079/- through south indian bank debit card on 02.11.2016, i have placed an order for titan octane watch model no.Ne9308kmo1j men’s watch, vide order no.[protected] and the watch due for delivery on 10.11.2016. Instead of watch, i found i-kall mobile model no.88 in the box received by courier. Mrp of the same is rs.699/-.

Contacted with customercare and lodged complaint ticket id no. 35677694 on 10.11.2016 itself. They assured me that they pick up the product and send the ordered product. On 11.11.2016 ecom plus courier person came for pickup the product and said that in the box there is mobile phone instead of watch and rejected for pickup.They informed that through confirmation mail from snapdeal only they pickup the product.Again contacted with superiors in customercare on 13.11.2016 and asked me 48 hours time period to pickup the wrong product delivered, but failed. After completion of 48 hours on 15.11.2016 again contacted superiors in customercare and they asked time for 24 hours, but failed. After completion of 24 hours on 16.11.2016 again contacted superiors in customercare and they asked time for 24 hours, but failed. How extending the days for rectifying the problem.

In the meanwhile on 18.11.2016 at 12:02am i received email from [protected]@snapdeal.Com that there is no response from me regarding pickup item for replacement.It seems that we no longer want to return it.Thus snap deal were closing the request.Again contacted with customercare and lodged complaint, extending the days for rectifying the problem.

Finally customer care members said that we are helpless in the issue, we have provided the cell numbers of two ecom plus executives who came for reverse pickup of wrong product in the two days and rejected on[protected] and[protected].
1) on[protected] ecom chakradhararao (cell : [protected])
2) on[protected] ecom a.Praveen (cell: [protected])

this knows that snap deal company cheating the people in this manner & how the helpless of customer care executives and superiors in problem solution.

There fore please expedite atleast now without any delay in two days or else we take legal action against the company.

Attached images of wrong product delivered box:

1) image of retail invoice on the box.
2) image of ecom plus prepaid on the box.
3) image of ikall mobile phone box. (product code:s97698-sdl[protected]

yours faithfully
order no.[protected]
m.Satya sai prasad
cellno:[protected], [protected] email: [protected]@gmail.Com

address:
m.Satya sai prasad
9-62-47, drain street,
islampet, vijayawada-1.
Andhrapradesh