[Resolved] Snapdeal.com — Wrong shirt and poor replacement policy

rtimchen

from Dhekiajuli, Assam

Address:	797112
Website:	snapdeal.com

Sir/ madam,
As per my complaint, snapdeal services were quick to attend to my query and I am happy for it.
My complaint id for return policy is Ticket Id: 41800806
But as per the return policy I am displeased very much with snapdeal. I have to sent my defect product through courier with my own money, well with that returned amount, I will spent more than that I have bought for the t shirt. So technically I would be wasting all my money unecessarily.
I would be much obliged if the services is provided for me, as it was delivered to me, for the return product. I got the message that my area could not be pick up for return shipment. But my product was delivered to me so why is it not possible.????
Please help me with my issue at earliest.
Thank you.
Contact : imchen.[protected]@gmail.com

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Jun 9, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

May 08, 2017

Updated by rtimchen My sub order id for the archer blue t shirts is as Suborder Id: [protected]

May 08, 2017

Updated by rtimchen Sir/ madam,
Today as i got my product i got the wrong shirt, its dark blue and i ordered archer blue t shirt.
Now i wanto return the product and replace it with the one i ordered. Please we public suffers a lot and its time consuming due to this errors.
Please help me to return it and replace a new one.
My ordering details are as
Placed on: 03 may, 2017
Order id:
[protected]
The archer blue round t-shirt
Size: m
Estimated delivery by:16 may, 2017
My courier was ecom express
My contact details : imchen. [protected]@gmail.com
Please resolve my issue at earliest.
Thank you

Verified Support

May 08, 2017

Snapdeal.com Customer Care's response Dear Customer (rtimchen),

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Verified Support

May 09, 2017

Verified Support

May 09, 2017

Snapdeal.com Customer Care's response Dear Customer(rtimchen),

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal