Snapdeal.com — Wrong type of product ie. bike helmet sent; helmet returned but money not refunded

Address:	Mumbai City, Maharashtra, 400050
Website:	Snapdeal.com

Re: Snapdeal Order no [protected] dated 16th March '16. Wrong type of product ie. Bike Helmet sent; Helmet returned vide AWB no SND2435421 dtd. 18/03/2016. but money not refunded.
Was assured that cash would be transferred to my Bank Account the details of which were provided and was provided a reference No 21025844 dt. 18/3/16
Again called on the 21st and told that amount was transferred to my Freecharge A/c and that I would have to myself log in to Freecharge and do transfer myself. Followed all the steps to do the transfer but still not able to do the transfer. Today Snapdeal kept me on hold for 45 minutes to speak to speak to Supervisor but supervisor did not come on line. Have been asked to send email to Freecharge to get problem resolved.