[Resolved]  Snapdeal — Defective item return has been closed after a week of trying to return it

Website:

www.snapdeal.com

Order no. [protected]

I ordered a product from snapdeal which was defective so i tried returning it but now im getting a message in support saying that due to internal quality checks my return request could not be completed.

This is the second time this is happening.. Lot of money for a non electric product and snap deal has eaten my money both times.. The customer care rep is so rude whe i try to ask them why it was rejected. Why is snap deal punishing me like this?

Please accept the return and refund me my money.. Please.