[Resolved]  Snapdeal — Defective mobile and no proper response from snapdeal

Website:

www.snapdeal.com

Hello Madam/Sir

I ordered Sony Experia sp in snapdeal on 13th march 2016 and my order id is :[protected]. It turned out to be a defective piece(Missing notification bar and touch is not sensitive) and initially I applied for replacement(within 2dys of receiving the mobile). As suggested by snapdeal team, we contacted sony service center to get a job sheet. But service centre told that they are not going to provide any kind of job sheet as the product is not under warranty list and also the manufactured date is also 1 or 2 years old.

Hearing this, we didn't want to go for replacement and called snapdeal service center to go for refund option. The response we hear are
1. This issue is escalated and our snapdeal team will give you a call for refund purpose.
2. Contact sony service center to get the job sheet.

I almost called the snapdeal service center 8 times and every time there will be a new person who answers the call and the whole story I am repeating and even they tell me the same story(two points i mentioned above).

We cannot wait too long time to get our money refunded(The amount is also not little). We asked to send a person from snapdeal team to verify the mobile, pickup the mobile and return my money back. But they tell that your request is in process.

We are waiting from many days on this. And it's not at all good to make a customer wait for all these days to just get the mobile verified and take it return to provide refund.

I request you to take immediate action on this.

Regards
Swarna Suroju