Snapdeal — delay in pick-up

Address:

Bangalore, Karnataka

Snapdeal with the ordered ID- [protected] and was delivered as promised. The jeans which I ordered was skinny fit, what I received is straight fit. Though I didn' t receive what I ordered for, I still wanted to retain the product as I am satisfied with the quality. Coming the issue, the T- shirt which I ordered had two kind of sleeves (left sleeve is absolutely fine where as the right one is a bit short and tight), I raised a complaint regarding in this and asked for replacement. Immediately I got notification stating that it would be picked- up on the same day i.e, on July 6, but the pick -up didn 't happen as promised . Very next day I called on their contact number and asked for pick- up to be done from an alternative address, I was informed that they would try their best to arrange from the alternate address . Pick- up didn 't happen. Next day I called again regarding the same issue, I was assured that pick- up would happen that day, same thing happened even on that day. After that I left hopes on calling on contact number, so sent email thinking that atleast they provide a better assistance. But they are worst than voice . Asking for order ID, exact issue repeatedly even though I have provided everything (I was contacting them through APP, without filling all the details, it cant be sent at all). There is no proper response to the queries, all they send is same kind of stuff (copy and paste). Pick- up isn't done even today, issue was raised on July 6, 2015. Below are the reference numbers which is received- 03785682, 03785767, 03785962, 03786096, 03786242, 03786242, 03787112, 03787190 and 03787512 . They are just playing around with the customers who fall prey for their fake offers.