[Resolved]  Snapdeal — Delivered wrong product

Address:	Darjeeling, West Bengal, 734001
Website:	www.snapdeal.com

Dear Sir I placed an order for Fossil ES3003 women's watch on your website on 5th of December (order no. [protected]). The product was delivered on 11th of December to my brother as I was out of station. He did not open the package. I returned yesterday and opened the package and was shocked to find that a wrong product has been delivered to me. The item delivered is Fossil ES2859 women's watch which is not the product I ordered. I raised a complaint on your website regarding this yesterday as the 7days return policy had lapsed. I received a call today from your customer care executive today who talked to me in an unacceptable tone and denied any responsibility on Snapdeal's part as I could not raise a replacement request within 7 days. Sir I ordered a right product and received a wrong one. This kind of service and attitude is not expected from a reputed company like yours. The product is unused and untouched. I have shown a lot of trust in you by ordering an expensive product from an online website. Now it is in your hand to keep my trust intact. I do not expect a return. I only demand a replacement so that I get the product I ordered. Please look into the matter and help me. Your help would be highly appreciated. Expecting a positive support from your end. Thanks Siddharth