[Resolved]  Snapdeal — did not receive product but status shows delivered

I placed 2 watches, order numbers - [protected] on 25th july and [protected] on 22nd july. For both i did not receive call or did not get product. But its mentioned order delivered and there is no reply in mail when i complained. There is no phone number to contact customer care directly. I raised return request hoping they will try to contact me. But to my shock one of the orders return request was closed without any call and for another its still open. I did not get the refund till date for both orders. I had given my office address and did not even mention my office name, so there is no way they can hand over the courier to others and for any order i used to go out and collect when i get call. I did not expect that such a big online website will cheat by going so low.