[Resolved] Snapdeal — Did not receive product

[Resolved] Snapdeal — Did not receive product

S Sourav9

I have ordered a Dezine watch with order no.[protected] on snapdeal.com. I got an sms from snapdeal that I would get the product delivered by Delhivery curier service on or before 8th march. But I have not received the product till now. Most annoyingly on snapdeal android app the status of the product is 'Complete'! But on Delhivery's order tracking page status is written as 'seize at sales tax'! So I send email to snapdeal support team. But they have not responded. Please take necessary steps against them and ask them to send me the product early. Customers should not be harassed in this way. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint.
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snapdeal_help

from Delhi, Delhi

Dear Sourav,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

Sourav9

I have mailed you 2days ago. But did not get any response till now. So I lodge complaint here. When will I get the product? I want the product only. I do not need to know if you are sorry or happy. Tell me about the delivery date.

Sourav9

I have got the product 30 minutes before. Thank you. Make sure such thing will not happen in future.

snapdeal_help

from Delhi, Delhi

Dear Sourav,

Thanks for your acknowledgement.

Wish you a great day ahead.

Regards,
Snapdeal Online Team