[Resolved]  Snapdeal — don't call to consumer personal direct

This company sent me a incomplete order with break item in the box
When i put a return request their executive person come and check the product after his verification he take an item and go for replacement the item but now the company say i give a incomplete item. Why i give you incomplete order if it's breakable but now my total money is waste also this company give me a breakable item instead of money. I am so worried about my money please do something