[Resolved]  Snapdeal — Empty parcel received from snapdeal

Address:	Aurangabad, Maharashtra, 431001
Website:	www.snapdeal.com

I had placed an order & made online payment for "Ezcast Wifi Dlna / Airplay Hdmi Media Sharing For Hdtvs & Projectors" against Order ID: [protected] on 25th Dec. 2015 from snapdeal. The courier was in aurangabad according to the online courier tracking of Snapdeals logistic partner Go Javas on 28th December 2015. I also received a message from Go Javas saying your shipment will be delivered today i.e. on 28th Dec but no one arrived for the delivery. Next day i received another message from Go Javas that the courier could not be delivered as i had rejected to the delivery. I was confused as no one came for delivery & no one called me up to ask for the delivery. I had a vacation planned from 1st Jan 2016 so i called up the customer care of Go Javas to provide me the address or contact number of their office in aurangabad so that i can personally collect the shipment. They refused saying their company policy does not allow to provide these details and that the shipment will be delivered to me soon. I went on vacation on 01st Jan 2016 thinking that i will collect the courier after coming back and will inform the same to the courier delivery person when he calls for delivery. I received a message & an e-mail from snapdeal that the shipment has been delivered. I called up our society watchman & he confirmed he has received some courier of my name. Firstly, how can the courier person deliver the product to someone without taking my consent? When i came back on 08th Jan 2016 i took the parcel just to find that it was completely empty. It was a properly sealed bag with invoice sticked to it & no tampering of any kind. Immediately i called up snapdeals customer care & logged a complaint against Ticket Id: 17267188. I had not opened the sealed bag as i could feel there was nothing in it. I took a picture of the sealed shipment bag & sent it to snapdeal for investigation. I even received a call from their customer care team saying i need not to worry my request is under process. They also asked me for my Photo ID & Address proof which i did sent to them by e-mail. Yesterday on 10th January 2016 i received from Snapdeal Customer Care executive Mr Sunil saying that they have investigated & checked from their end & the product was delivered to me and that they cannot help me in this matter. They refused to entertain my complaint. I repeatedly am saying the same thing that i still have the sealed empty bag with me. How can they say the product is delivered if i have the empty & sealed bag with me till now. I also logged a complaint with Snapdeals logistic partner Go Javas for this issue against complaint number 664393. Request you to help me in the matter & process my refund.