Snapdeal — Fake items shown in website

Address:

122001

I ordered an item - Ray-Pro Dove Pair Showpiece - from snapdeal on 2nd nov 2015(Order Id: [protected]). They took the order and within few hours, the item status was 'Packed and waiting for courier pickup' with delievery date to be between 6th and 9th Nov 2015. The item remained in exactly same state for another 4 days so I called the customer care to know the exact situation. They assured that the item was ready and would be delievered within promised timelines. But, Product remained in same state the next day too and I called the customer care again and they again promised the same thing that they were waiting for courier pickup. And surprisingly the item state didnt change the following day too. And then I somewhere realised that they dint have the item and were just making fool o[censored]s. But we kept on following up and got exactly same promises that the item is ready to ship and they were waiting for courier pickup. Finally, after the promised delievery date, they emailed us that they dint have the item in stock and so were cancelling the order without any clarifications. How could SNAPDEAL keep fooling customers if they do not have items in stock, and is it permissible to make fake commitments. How could an item which was already packed got out of stock!!! And now I wonder if snapdeal has any single item available in their warehouse or they are just showing fake images only, as in my case.