[Resolved] Snapdeal — faulty product received - order id: [protected]

 
1 Review
Pune, Pune District, Maharashtra, India
 arjunb.mehta on Jun 29, 2018
I received a faulty water purifier from snapdeal 5 days back. The installation person told me to return it. I contacted snapdeal but It has been more than three days I have requested for return. Their customer service is not reachable at all. They just reply that your issue will be solved. No one replying.

The company is a fraud. I lost my money I think. The customer executives are ridiculous. I hope this forum helps in recovering my money

Complaint marked as Resolved Aug 2, 2018

Complaint Status


[Jun 30, 2018] Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Snapdeal.com Customer Care's response, Jul 02, 2018
Dear Arjun,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal
Updated by arjunb.mehta, Jul 03, 2018
I have returned the product already. Your team is not working at all. I can't even contact customer care. I have sent the courier my self. I want installation & uninstallation charges as well as courier charges back as it is the fault of the snapdeal. Snapdeal sent me faulty product. Unable to reach customer care. No one is calling me from your side.
Call me urgently to discuss
PFA the courier receipt

faulty product received - order id: 22294452951
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    61%
    Complaints
    12261
    Pending
    3996
    Resolved
    6512
    phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    location
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    Snapdeal - faulty product received - order id: 22294452951