Snapdeal — Four season white crepe saree and gazal fashions green and orange chiffon saree

Website:

SNAPDEAL

Hello,

Detail of my orders -
Order id's = [protected] and [protected]
Suborder id's =[protected] and [protected]
Products name = four season white crepe saree and gazal fashions green, orange chiffon saree

I ordered the products on 8th august 2020 and received them on 14th and 15th august 2020.

The fabric of the products was very poor, rough and thick like a shawl (In the description it was shown as chiffon) and the print was also different from the picture so i didn't like the products.

And i requested the return on 16th august in the morning and got the notification of pickup for the same day by courier in the afternoon and then in the evening i got the notification 'return pickup is failed as you asked to reschedule'. I didn't even applied for the reschedule.

Next day (17th aug) the courier service called me around 6 to 7 pm without any message or notification of the pickup date or time. I was
Not available at that time and i couldn't pickup the call when i called back the number was not valid and i didn't had the courier guy's no. So i was unable to contact him. Then i rescheduled the pickup on 18th aug successfully.

Today is 21 aug and the status of the product is shown as 'pickup unsuccessful' and in order tracking it is shown as 'pickup scheduled'. I am still unable to return it.

I'm not getting any help from customer care service.

Please help me return these products and get my refund as soon as possible.