Snapdeal — Fraud/Theft

Address:	Karaikal, Puducherry, 609602
Website:	snapdeal.com

Order number [protected]. I have Ordered "Saco Chiclet Keyboard Skin For Lenovo IdeaPad B590" But received the wrong product . So i have Initiated REFUND . A guy from Ecom Express Private Ltd. Courier service came to my home and collected the product and gave me a reciept with Airway Bill number on it. I got a call from Snapdeal asking for the reason for my Refund Request . After 3 more days my ORDER HISTORY has shown that the product cannot be returned since 7 day has passed even though i have initiated RETURN before 7days. When i emailed about this to snapdeal to "[protected]@snapdeal.com" They replied saying "Our courier partner attempted to pick-up your product Saco Chiclet Keyboard Skin For Lenovo IdeaPad B[protected] Laptop of Snapdeal Order No. [protected] but was unsuccessful. " Even though i submitted my proof of evidence by sending the scanned copy of the reciept i got from the courier service . They still keep on saying that they havent been successful at contacting me for returning of the product . If i had not returned i couldnt possibly have the receipt . Yet snapdeal chose to betray my trust . The courier pick up was sent to my house by snapdeal members . So either if snapdeal cheats me or the courier cheat me . I cant be responsible for this loss. All i want is my money back . Help if possible.